Wise Prepay is not taking new customers right now. We’ve temporarily paused onboarding while we work through some operational changes. Your current Wise service, meter and topups carry on as usual.
Holiday Hours Update
During the Christmas and New Year period, our Customer Care Centre will operate with reduced staff and shortened hours. See full details
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Where to Find the Meter Serial Number
On the Meter Label: The serial number is usually printed on a label affixed to the front or side of the meter. It is often marked as "S/N" or "Serial Number" and consists of a combination of letters and numbers.
Below the Barcode: Many meters have a barcode, and the serial number is typically displayed directly below it.
On the Digital Display: Some smart meters allow you to view the serial number by pressing a button to scroll through available information.
On Your Electricity Bill: The meter serial number may be listed on your electricity bill, making it easy to cross-check with the physical meter.
What's an ICP number?
Your ICP number is your Installation Control Point number.
It’s a unique 15 digit number that identifies your connection to our electricity network.
You can find it on your electricity bill, usually near the account details section.
