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Wise Prepay is not taking new customers right now. We’ve temporarily paused onboarding while we work through some operational changes. Your current Wise service, meter and topups carry on as usual.
Faults & Outages
Please call your Network company or dedicated faults number (listed below) or check their webpage for updates.
Auckland

Vector: 0508 832 867(0508 VECTOR)
www.vector.co.nz

Counties

Counties Power: 0800 100 202
www.countiespower.com

Hamilton & Waikato

WEL Networks: 0800 800 935
www.wel.co.nz

Rotorua & Taupo

Unison Networks: 0800 286 476 (0800 2 UNISON)
www.unison.co.nz

Hawke's Bay

Unison Networks: 0800 286 476 (0800 2 UNISON)
www.unison.co.nz

Wellington

Wellington Electricity: 0800 248 148
www.welectricity.co.nz

Kaipara & Whangarei

Kaipara & Whangarei: 0800 10 40 40
www.northpower.com

Coromandel & Thames & Tauranga

PowerCo Network: 0800 27 27 27
www.powerco.co.nz

Manawatu, South Waikato

PowerCo Network: 0800 27 27 27
www.powerco.co.nz

Taranaki, Wairarapa & Wanganui

PowerCo Network: 0800 27 27 27
www.powerco.co.nz

Gisborne, Wairoa & East Coast

Eastland Network: 0800 206 207
www.eastland.nz

Kapiti-Horowhenua

Electra Network: 0800 567 876
www.electra.co.nz

Christchurch

Orion Network: 0800 363 9898
www.oriongroup.co.nz