Benefits The benefits below give Wise Pre-Pay customers a lifestyle choice to be in control of their electricity usage. Over 70% of NZ households are equipped with Smart Meter technology, therefore enabling more Kiwis to monitor and save on their energy usage.

Total Control

You can track your power use and monitor your account balance by logging into your account on our website or by downloading the Wise Pre-Pay app.

Pay as you go

Pay for your pre-pay energy when it is convenient for you. You choose how much and how often you want to pay. It is power supply on your terms to fit in with your budget.

Easy Payment

Secure online payment by credit or debit card.
Top up via our iOS & Android app.
Internet Banking or bank transfer.
Use your top-up cards at participating merchants.

No Credit Check

We do not require a credit check as you are in control of your account.

No Bill Shock

By being in control of your energy usage and how and when you want to pay will minimise bill shock.
This will allow you to budget better

No Contract

No more deposits, fixed contracts or termination fee
when you sign up with Wise Pre-Pay.

Get Started - 4 simple steps


Sign up & receive confirmation

Receive an instant registration confirmation text message and email on sign up.


Make your activation payment

Make your initial top-up to activate your account and switching process.


Your switching process starts

Power will be switched from your current provider to Wise Pre-Pay. Once completed you will receive automated notification by text message and email.


Welcome to Wise Pre-Pay

Now you can login to your account on our website. Be in control of your power use with up to date information at your fingertips!

Download the Wise Pre-Pay Energy app from your app store.

Google play App Store

How it worksWise Pre-Pay is a self-service energy provider. Consumers use the service without any hassle at any time of the day that suits them.
Wise Pre-Pay uses data transmitted from Smart Meters to keep their customers updated with their energy usage, with regular notifications when they need to top up their account.


No more monthly bills. You will always get email and text notifications when your balance goes below $10 and you are running out of power.


You decide when, and how much you want to pay - as long as you make sure your account balance remains above $10.00


By monitoring your energy use and adjusting your habits, Wise Pre-Pay makes it easy to budget and save money.
Any variation in usage will become evident as you monitor your account in real time.

Top up timeNeed to top up? Wise Pre-Pay has multiple ways in which you can top-up.


Top-up online using your debit / credit card or Internet banking


Top-up with your debit / credit card or Internet banking


Use your Wise Top-Up cards at participating merchants

Text functionalitiesYou can now text the following keywords to 027 888 9473.




[account_number] [old_number] [new_number]



*Confirmed IOU response will attract an extra service fee of $3.90. IOU request is not available for accounts with balance of negative (-$15.00) or more. With all IOU text requests, please ensure you meet the qualitification criteria to avoid charges to your account. Only one IOU request per credit cycle. You can not submit IOU request between 11:30am and 3pm week days or from 3pm Thursday. WISE text service charges are exclusive of any telco network charges.

Medically dependent

We strongly recommend you do not use Wise Pre-Pay Energy if you or any other member of your household is (or becomes) a Medically Dependent Consumer (i.e. dependent on electricity for critical medical support). If you or any member of your household is or becomes a Medically Dependent Consumer, you must notify us immediately on 0800 00 9473 or email so we can discuss alternative service plans.

Medical Dependency Form


It is highly recommended that you do not go out during the COVID-19 lock down period.
Instead please use the below options and let's get through this together.

1. Top up by signing into your Wise Prepay online account via the mobile app or our website.

2. Try put a little extra on your account to avoid running out of credit.

3. Contact us via online request or e-mail or call 0800 00 9473 Mon to Fri 8am to 6pm.