Wise Prepay is not taking new customers right now. We’ve temporarily paused onboarding while we work through some operational changes. Your current Wise service, meter and topups carry on as usual.
Holiday Hours Update
During the Christmas and New Year period, our Customer Care Centre will operate with reduced staff and shortened hours. See full details
During the Christmas and New Year holiday period, the WISE Customer Care Centre will operate with a reduced number of staff and shortened hours as follows:
Operating Hours Notice
22nd – 24th Dec 2025
Operating as normal
25th – 28th Dec 2025
Closed
29th – 31st Dec 2025
9:00 AM to 5:00 PM
1st – 4th Jan 2026
Closed
From 5th Jan 2026
Operating as normal
Refund processing for 2025 will close on 18 December and will resume on 8 January.
