USEFUL TOOLS

Wise Prepay

All the service you want can be handled directly on your mobile phone.

Mobile App

The Wise Prepay mobile app can be downloaded directly from the wise website,
not available from iTunes or Google play store.

How to download the Wise mobile app

Text functionalities

You can now text the following keywords to 027 888 9473

IOU request is not available for accounts with balance of negative (-$15.00) or more. With all IOU text requests, please ensure you meet the qualitification criteria to avoid charges to your account. Only one IOU request per credit cycle. You can not submit IOU request between 11:30am and 3pm week days or from 3pm Thursday. WISE text service charges are exclusive of any telco network charges.

Automated Telephone Service (IVR)

For those who do not have a smartphone, we provide automated voice service as follows.

Automated Telephone Service (IVR)
Description Per transaction
Balance Enquiry Request for balance over IVR Free
Top Up using Debit/Credit card Use IVR to make a top up transaction fee($0.40)
Arrangement (IOU) Use IVR to make a arrangement to hold customer account until next disconnection cycle $3.90
Update Account details Use IVR to update account details & general enquiries Free
Android User
Chrome browser
Allow Notification
Click Add to Home Screen at the bottom
If you did not add it to the home screen in step 2,
you can manually add it from the menu at the top right.
Or Click Menu icon at the Top
Click Add to Home Screen at the Menu
Click add
Complete add App on home screen
Android User
Firefox browser
Allow Notification
Click install at the Menu
Click Add
Complete add App on home screen
Android User
Samsung browser
Allow Notification
Click download icon at the Top
Click install
Complete add App on home screen