Top ups
Detail
Per transaction($)
First top up amount
This amount will be credited to your account for power consumed during the switching process.
$50 (minimum)
Minimum top up amount
$10.00
Credit/ debit card payment fee
For account payments/ top ups made using credit/debit cards
$0.40
Wise Recharge Card payment fee
For account payments/ top ups made using your Recharge Card at our participating merchants
$0.75
Internet banking payment fee
Free
Fees
Detail
Per transaction($)
Automated Telephone Assistant fees
Balance enquiry
Request for an account balance over our automated system
Free
Balance alert/ update
System Automated notifications about your account balances
Free
Update account details
Use of the automated system to update your account details and for general enquiries
Free
Disconnection hold
Use of the automated system to hold off your account’s disconnection for 24 hours
$3.90
Text services & notifications fees
Low balance
Text to notify you once your balance drops below $10.00
Free
Change mobile number
Texts to change registered mobile numbers
Free
Reconnection and Disconnection fees
Reconnection – remote smart meter
For new/ existing customers who need to be remotely reconnected
$20.00
Reconnection – manual
For new/ existing customers who need to be manually reconnected
$150.00
Credit disconnection Daily Charge
until the account is terminated
daily fixed charge
Metering and meter fault fees
Meter change/ replacement
$225
Electricity meter resealing fee
$225
Permanent disconnection
Quoted
Fault visit (non-network)
Emergency faults call out fee (if no fault is found)
$225
Account closure
Amin fee for closing your account
$30.00
Manual IOU arrangement fee
Manual arrangements to hold customer account until next disconnection cycle
$5.00
Recharge Card fee
For two Recharge Cards
$10.00
Credit refunds
Refunds requested by customers
$10.00
Usage statement - printed
Sent via Standard Post
$5.00
All costs include GST
