Wise Pre-Pay

Service fee

Service fee
SCHEDULE 1 - WISE PREPAY ENERGY SERVICE FEE SCHEDULE
( December 04 2020 11:49:23 )
Top Up Fees
Description Per transaction
Wise Top Up Cards For payments made using top up cards at participating merchants $0.75
Debit/Credit Card For payments made using credit cards $0.40
Account to Account For payments made using internet banking in WISE website or Mobile app Free
WINZ payments Redirection from WINZ Free
Description Per transaction
New Customer Remote - Reco For new customers already disconnected remotely by previous retailer $20.00
New Customer Manual- Reco For new customers already disconnected manually by previous retailer $65.00 - $250.00 based on area
Description Per transaction
Balance Enquiry Request for balance over IVR Free
Top Up using Debit/Credit card Use IVR to make a top up transaction fee($0.40)
Arrangement (IOU) Use IVR to make a arrangement to hold customer account until next disconnection cycle $3.90
Update Account details Use IVR to update account details & general enquiries Free
Description Per transaction
Low Balance System Automated notifications once balance drops below $10.00 Free
Top Up using Debit/Credit card Texts to Top Up transaction fee($0.40)
Change Texts to change registered mobile numbers $0.20
Arrangement (IOU) Texts to make an arrangement to hold customer account until next disconnection cycle $3.90
Description Per transaction
Arrangement Manual arrangements to hold customer account until next disconnection cycle $5.00
Admin Fee Fee for closing account $10.00 for active
$15.00 if disconnected
Top Up Cards For replacement of lost t/u cards $10.00 for two cards
Meter Investgations / Site Visit For various meter investigations or changes requested by customer. For meter tampering and other issues related to the meter (not caused by meter) $75 - $350 based on request
Usage Statement For statement requested by customer Free (email)
$5 (post)
Price Plan Change For pricing plan changes requested by customer more than once in a 12 month period $35
Credit Refund Refunds requested by customers for refund $10.00
Repetitive Manual Requests For repeated service requests requested by the customer when an IVR or self-service option is available $1.00
All costs include GST